At Garden Wisp, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward returns and exchanges process. Please read the following information carefully to understand our policy and procedures.
Eligibility for Returns & Exchanges
To be eligible for a return or exchange, the item must be in its original condition, unused, and in the original packaging. You must also have the original receipt or proof of purchase. Returns and exchanges are accepted within 15 days of receiving your order.
Non-Returnable Items
Based on our product offerings, the following items are non-returnable:
- Fragrant Plants: Due to their perishable nature, fragrant plants cannot be returned or exchanged.
- Live Plants: All live plants, including Eucalyptus Trees, Hydrangeas, Japanese Maple Trees, Magnolia Trees, and Native Plants, are non-returnable to ensure their health and viability.
Returns & Exchanges Process
- Contact Us: To initiate a return or exchange, please contact our customer service team at [email protected] within 15 days of receiving your order. Provide your order number and details about the product you would like to return or exchange.
- Receive Instructions: Our team will provide you with detailed instructions on how to return the item, including the return address and any necessary forms.
- Pack and Ship: Securely pack the item in its original packaging and include all accessories and documentation. Ship the item to the provided address using a trackable shipping method.
- Inspection and Processing: Once we receive the returned item, our team will inspect it to ensure it meets the return criteria. If approved, we will process your refund or exchange.
Refund Information
Refunds will be issued to the original payment method used during the purchase. Please allow 5-7 business days for the refund to be processed and reflected in your account. Shipping costs are non-refundable, except in cases where the return is due to an error on our part.
Exchange Information
If you are requesting an exchange, we will ship the replacement item once the returned item is received and inspected. Shipping costs for exchanges will be covered by Garden Wisp.
Return & Exchange Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Body:
Dear Garden Wisp Team,
I would like to request a [return/exchange] for my recent purchase. Below are the details of my order:
- Order Number: [Your Order Number]
- Product Name: [Product Name]
- Reason for Return/Exchange: [Please provide a brief explanation]
Please provide me with the necessary instructions to proceed with the return/exchange.
Thank you,
[Your Full Name] [Your Contact Information]Contact Us
If you have any questions or need further assistance, please do not hesitate to contact us at [email protected]. We are here to help!
Thank you for shopping with Garden Wisp. We appreciate your trust and are committed to providing you with a seamless shopping experience.